Privacy Policy and Terms of Service
Effective Date: July 29, 2026
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Welcome to Pastrana Bariatrics. We value your privacy and are committed to protecting your personal information. This Privacy Policy and Terms of Service explain how we collect, use, protect, and disclose your information when you visit our website, communicate with our office, receive medical services, or choose to participate in our Customer Care SMS messaging program.
By using this website, you agree to the terms outlined below.
Our Commitment to Your Privacy
Pastrana Bariatrics is committed to protecting the confidentiality of your personal and health information in accordance with the Health Insurance Portability and Accountability Act (HIPAA), applicable federal and Florida laws, and industry best practices.
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We use appropriate administrative, technical, and physical safeguards to protect the information you entrust to us.
Information We Collect
Depending on how you interact with our practice, we may collect personal information including:
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Name
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Address
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Telephone number
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Mobile phone number
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Email address
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Date of birth
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Insurance information
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Medical history and health information
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Appointment information
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Information submitted through website forms
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SMS communication preferences
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Communications with our office, including SMS messages when necessary to provide Customer Care communications
How We Use Your Information
We use your information to:
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Schedule and manage appointments
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Coordinate your medical care
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Provide treatment and follow-up care
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Process insurance claims and billing
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Respond to inquiries submitted through our website
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Improve our services and patient experience
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Comply with legal and regulatory requirements
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Communicate important information regarding your healthcare
We do not sell your personal information.
Information Sharing
Your information is only shared as permitted or required by law.
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We may disclose your information:
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To healthcare providers involved in your treatment
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For payment and insurance processing
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For healthcare operations permitted under HIPAA
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When required by law
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To protect the health or safety of our patients or others
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With your written authorization when required
We do not sell, rent, or share your personal information for marketing purposes. Mobile Opt-In, SMS consent, and phone numbers collected for SMS communication purposes will not be shared with any third parties or affiliates for marketing purposes.
Data Protection
We maintain reasonable administrative, technical, and physical safeguards designed to protect your personal information against unauthorized access, disclosure, alteration, or destruction.
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Although no method of electronic transmission or storage is completely secure, we continually maintain industry-standard security measures to protect your information.
Data Retention
We retain patient records, website submissions, SMS consent records, and other communications only as long as necessary to comply with applicable laws, HIPAA requirements, medical record retention requirements, and our internal business policies.
Your Privacy Rights
Depending on applicable law, you may have the right to:
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Request access to your personal information
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Request corrections to inaccurate information
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Request deletion of information where permitted by law
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Withdraw consent for SMS communications
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Request additional information regarding our privacy practices
Changes to This Policy
Pastrana Bariatrics may update this Privacy Policy and Terms of Service from time to time.
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Any updates will be posted on this page with a revised Effective Date.
Website Terms of Service
Website Use
The information provided on this website is intended for general educational and informational purposes only.
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Information contained on this website should not be considered medical advice and should never replace consultation with a qualified healthcare provider.
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Your use of this website does not establish a physician-patient relationship.
Medical Disclaimer
Medical advice can only be provided during an appointment or other authorized communication with your healthcare provider.
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If you are experiencing a medical emergency, call 911 immediately or go to the nearest emergency department.
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Do not rely on this website, email, or SMS messages for emergency medical care.
Intellectual Property
All content on this website, including text, graphics, photographs, logos, videos, and other materials, is the property of Pastrana Bariatrics unless otherwise noted.
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No content may be copied, reproduced, distributed, or used without prior written permission.
Limitation of Liability
While we strive to provide accurate and current information, Pastrana Bariatrics makes no warranties regarding the completeness or accuracy of information contained on this website.
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Your use of this website is at your own risk.
Customer Care SMS Program Terms & Conditions
Customer Care SMS Program
If you choose to opt in, you agree to receive Customer Care SMS messages from Pastrana Bariatrics related to your healthcare.
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These messages may include:
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Appointment reminders
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Appointment confirmations
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Scheduling updates
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Follow-up care reminders
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Pre-operative instructions
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Post-operative care information
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Other important information regarding your care
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Pastrana Bariatrics does not use its Customer Care SMS program to send promotional or marketing text messages.
How to Opt In
You may choose to receive Customer Care SMS messages by one or more of the following methods:
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By submitting an online form
Providing SMS consent is completely voluntary and is not a condition of receiving medical treatment or healthcare services.
Message Frequency
Message frequency may vary depending on your care and appointment schedule. Most patients receive no more than six (6) Customer Care SMS messages per month; however, additional messages may be sent when necessary to coordinate your care or communicate important healthcare information.
Message and Data Rates
Message and data rates may apply depending on your wireless carrier's pricing plan.
How to Opt Out
You may opt out of Customer Care SMS communications at any time by replying STOP to any text message you receive.
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You may also contact our office directly to request removal from our SMS messaging program.
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Once you opt out, you will no longer receive Customer Care SMS messages unless you provide consent again.
Need Help?
For assistance with our Customer Care SMS program:
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Reply HELP to any SMS message.
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Or contact us directly:
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Phone: (305) 717-7537
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SMS Privacy
Your privacy is important to us.
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SMS consent and phone numbers collected for SMS communication purposes will not be shared with any third parties or affiliates for marketing purposes.
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No mobile opt-in information will be shared, sold, rented, or disclosed to third parties or affiliates for promotional or marketing purposes.
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SMS information is used solely for providing Customer Care communications related to your healthcare.
SMS Data Collection & Use
When you participate in our Customer Care SMS program, we may collect:
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Your mobile phone number
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Your SMS consent preference
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SMS delivery information
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Message content when necessary to communicate regarding your healthcare
This information is used solely to:
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Send Customer Care SMS communications
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Manage your messaging preferences
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Maintain communication records
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Improve patient communication services
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Comply with applicable legal and regulatory requirements
Medical Emergencies
Customer Care SMS messages are not monitored 24 hours a day and should never be used to communicate medical emergencies or urgent medical concerns.
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If you are experiencing a medical emergency, call 911 immediately or go to the nearest emergency department.
Contact Information
If you have questions regarding this Privacy Policy, Terms of Service, or our Customer Care SMS program, please contact us.
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Pastrana Bariatrics
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815 N Homestead Blvd., Suite 119
Homestead, FL 33030
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2801 NW 79 Ave., Suite 404
Doral, Fl 33122
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Phone: (305) 717-7537
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