Privacy Policy

Clinic Policies

Welcome to Pastrana Bariatrics. This clinic is led by Dr. Marlon Pastrana, a board‑certified general and fellowship‑trained weight loss surgeon specializing in bariatric, reflux, endocrine, and advanced minimally invasive surgery, including laparoscopic, robotic, and endoscopic procedures.

Our mission is to provide safe, effective surgical care that improves health and quality of life for people living with obesity, reflux disease, and complex surgical conditions. Every patient is treated with respect, compassion, and individualized attention.

Ring Central Communications

1- SMS Consent Communication:
The information (Phone Numbers) obtained as part of the SMS consent process will not be shared with third parties for marketing purposes.

2- Types of SMS Communications:
If you have consented to receive text messages from [Company Name], you may receive messages related to the following (provide specific examples):

Appointment reminders
Follow-up messages
Billing inquiries
Promotions or offers (if applicable)
Example: "Hello, this is a friendly reminder of your upcoming appointment with Dr. [Name] at [Location] on [Date] at [Time]. Reply STOP to opt out of SMS messaging at any time."

3- Message Frequency:
Message frequency may vary depending on the type of communication. For example, you may receive up to [X] SMS messages per week related to your [appointments/billing, etc.].
Example:
"Message frequency may vary. You may receive up to 2 SMS messages per week regarding your appointments or account status."

4- Potential Fees for SMS Messaging:
Please note that standard message and data rates may apply, depending on your carrier’s pricing plan. These fees may vary if the message is sent domestically or internationally.

5- Opt-In Method:
You may opt-in to receive SMS messages from [Company Name] in the following ways:

Verbally, during a conversation
By submitting an online form
By filling out a paper form

6- Opt-Out Method:
You can opt out of receiving SMS messages at any time. To do so, simply reply "STOP" to any SMS message you receive. Alternatively, you can contact us directly to request removal from our messaging list.

7- Help:
If you are experiencing any issues, you can reply with the keyword HELP. Or, you can get help directly from us at (insert the link)
Additional Options:

If you do not wish to receive SMS messages, you can choose not to check the SMS consent box on our forms.

8- Standard Messaging Disclosures:

Message and data rates may apply.
You can opt out at any time by texting "STOP."
For assistance, text "HELP" or visit our [Privacy Policy] and [Terms and Conditions] pages.
Message frequency may vary

We will never disclose any personal information such as Phone numbers and SMS consent with any third parties for marketing purposes

Privacy & Patient

Your medical information is kept confidential and is used only for treatment, payment, and healthcare operations as permitted by law (including HIPAA and applicable Florida regulations). Your information will not be shared with third parties for marketing or sold to outside organizations. You may request a copy of the clinic’s detailed Notice of Privacy Practices at any time.

As a patient at Pastrana Bariatric Clinic, you have the right to:

Be treated with dignity, respect, and without discrimination.
Receive clear information about your diagnosis, recommended treatments, risks, benefits, and alternatives.
Participate in decisions about your care, including the right to accept or refuse treatment.
Ask questions and receive understandable answers in English or Spanish.
Request access to your medical records and ask for corrections if you believe information is inaccurate or incomplete.
Voice concerns or complaints about your care without fear of retaliation.

Dr. Pastrana speaks English and Spanish fluently, and the clinic strives to ensure clear and comfortable communication for all patients. Please notify our team if you require language assistance or have any special accessibility needs.

Emergencies

Pastrana Bariatrics is not an emergency room. In a life‑threatening situation, always call 911 or go to the nearest emergency department. For urgent questions after hours related to a recent surgery or ongoing treatment, please follow the instructions provided at your visit.

Your Rights and How to Contact Us

You have the right to access, correct, or delete your personal information. If you wish to exercise any of these rights, please contact us using the information provided below. You can also unsubscribe from our marketing communications at any time by following the instructions in the email.

We may also disclose information when required by law or during business transfers. We implement reasonable security measures to protect your data, but please be aware that no online transmission is entirely secure. You have the right to access, correct, or delete your personal information, and you can opt-out of marketing communications at any time. To exercise these rights or if you have any questions or concerns about this policy, please contact us at marlon@pastranabariatrics.com.